Do I need to create an account on your website?

No. You can use our store and complete your purchase without creating an account.

Wholesale customers will need an account to get wholesale access. This account will give access to exclusive wholesale information, promotions, and pricing.

How to I change from a Facebook or Google login to a regular login?

You can use your email address to sign into your account in the future. To update your email address and password, visit bittersweetsprings.com/my-account and sign into your account using Facebook or Google. Once you’re signed in, click on ACCOUNT DETAILS to update your information and create a password.

You can use your new email and password in the future to sign into your account.

Why is the cart total approximate?

Not every order is the same, and sometimes the shipping charges vary. We give an approximate price on our website. Actual charges will occur the day your order ships.

Please see our shipping policy for details.

When do you charge for orders?

We charge for orders the day your products leave our studio.

What is your turnaround time?

It varies but usually we have a two week turn around time. Please see our shipping policy for details.

Can I request a certain patina for my products?

You sure can! We never know what metal we will find, each building we take down is different. No two buildings are alike. You can request rusty, silver or mixed patina.

We cannot guarantee that we can fulfill your request as we might not have that particular patina in stock, but we try very hard.

Rusty and silver are always available.

How can I become a wholesale buyer?

To apply for a wholesale account, you can fill out the Wholesale form to tell us a little bit about yourself by clicking on the Wholesale tab or by visiting bittersweetsprings.com/wholesale. You will receive an email with additional details about becoming a wholesale customer and instructions on how to create a wholesale account. If you have any questions, please contact us and we’ll be happy to help you become a wholesale customer.